Refund policy

Original Artwork

Returns may be requested within 14 calendar days of delivery. Please contact info@ritairvin.com before returning any artwork.

The artwork must be returned unaltered, in its original condition and original packaging. The buyer is responsible for insured return shipping and for ensuring the artwork arrives safely. After the artwork is received and inspected, the purchase price will be refunded to the original payment method within 7 business days.

Damage in Transit

Please inspect your order promptly. If an item arrives damaged, email info@ritairvin.comwithin 48 hours of delivery. Include your order number and photographs of the artwork, packaging, shipping box, and label. Keep all packaging until the claim is resolved.

For verified shipping damage, Rita Irvin Fine Art will provide a full refund to the original payment method or, when possible, a replacement at no charge. Because original artwork is one of a kind, it cannot be replaced. If a damaged item must be returned, Rita Irvin Fine Art will cover the return shipping.

Prints, Notecards, and Small Works

Returns may be requested within 14 calendar days of delivery. Items must be unused, unframed when applicable, and returned in their original condition and packaging. The buyer is responsible for return shipping.

If a print, notecard set, or small work arrives damaged, Rita Irvin Fine Art will provide a replacement when available or a full refund to the original payment method.

Commissions

Commission deposits become nonrefundable once work has begun. Completed commissioned artwork is final sale except when damaged in transit or when it materially differs from the written commission agreement.

Cancellations

Standard orders may be canceled before fulfillment by emailing info@ritairvin.com as soon as possible. Once an order has shipped, the applicable return policy applies.

How to Request a Return, Refund, or Replacement

Email info@ritairvin.com with your order number and reason for the request. Please do not return an item without prior authorization. You will receive an email when the return has been received and the refund has been processed. Your bank or card issuer may require additional time to post the refund.

Gift Cards are non refundable.